The question every CX programme needs answered: if I improve this driver, what return will I actually get? cxCatalyst takes your existing NPS-plus-verbatim data and returns a strategic driver analysis. What is moving the score, where the opportunity sits, and where to act first. A branded report deliverable, no spreadsheet wrangling, no manual coding.
Strategic driver analysis, delivered as a finished report
Every analysis carries a confidence verdict. If your data is not strong enough for strong recommendations, the report tells you so.
Four steps from your NPS export to a strategic report in your inbox.
CSV or XLSX. Score column plus the "why that score" verbatim column. That is all.
It scores each theme on its importance (how strongly the theme drives NPS) and on its impact (how much the score moves when this theme is improved), and places each one on the strategic quadrant.
Layered on the same model. Where promoters are load-bearing. Where detractors are dragging. Where recovery leverage sits.
PowerPoint deck, PDF and Word document, plus the structured results object for downstream use.
The strategic quadrant view. Every theme placed where it sits, on importance and impact.
Want the wider methodology? The Catalyst framework page explores the full analytical model behind the engine.
Four peer capabilities the Catalyst engine brings to NPS analysis that generic survey tools do not.
For every theme, how strongly it predicts NPS. Reveals the themes the score actually rests on, not just the ones customers volunteer most often.
How much the score moves when a theme is improved. Distinguishes themes with real upside from themes that look important but have nowhere to go.
Where you currently stand on each theme, so the quadrant placement reflects today's reality and where the leverage genuinely sits.
cxCatalyst models the direction of each driver's relationship with NPS, not just its strength. Positive-direction themes are improvement levers where remediation lifts the score. Negative-direction themes are diagnostic signals that require causal confirmation before remediation. This distinction is built into every report and shapes the recommendations Catalyst produces.
The strategic report, an AI-ready context prompt to keep exploring your findings, and a VAT-compliant invoice. Everything you need to share, explore, and close the loop on procurement.
PowerPoint, fully editable. The quadrant view, the driver table, the segment reads, the confidence verdict, and the recommendations. Use it as-is, or restyle for your audience.
A markdown summary of the analysis, formatted to paste straight into ChatGPT, Claude, or Gemini. Ask follow-up questions, draft recommendations, or explore what-if scenarios with your preferred AI assistant, with the full analysis already in the conversation.
Depending on your payment path. South African orders include 15% VAT shown at checkout. Orders outside South Africa are zero-rated.
Two tiers, one flat price per analysis, no setup fees, no per-respondent line items.
A complete cxCatalyst Pro tier analysis, generated end-to-end by the production pipeline on a synthetic retail banking NPS dataset. Same report structure, same Action summary, same direction-aware narrative your file will produce.
Download the sample reportBespoke engagements over 10,000 responses or with multi-model needs? Get in touch.
Strong analysis comes from strong data. We tell you which one you have.
Five quality dimensions are scored across the pre-flight scan of your file and the post-run model. The weakest link governs the overall band. If your data is not strong enough to support strong recommendations, the report says so, and tells you which dimension was the constraint.
No false certainty. No hedged consultantese. If the analysis can carry a confident reading of where to act first, you get it. If it cannot, you get a clear note on what the data would need to lift it next time.
This sits in the body of every report, not buried in a footnote. It is the first thing a senior reader should see.
cxCatalyst exposes an authenticated REST API for agentic and programmatic use.
Submit files, poll status, retrieve the results object as JSON. Compose findings into a wider analytical pipeline, feed an internal dashboard, or hand the workflow to an agent that builds the rest of the story around it.
The public manifest and tier capabilities are available at apps.knowsis.work/cxcatalyst/api/v1/manifest. Contact us for API access and tier credentials.
Self-serve in delivery. Practitioner-grounded in method.
Knowsis is an analytics consultancy founded by a researcher who has spent over twenty years working on driver analysis, brand equity, and customer experience analytics across consumer, B2B, financial services, FMCG, and tobacco categories. The standards behind the Catalyst engine come from that practice.
The analytical standards behind cxCatalyst are the same ones in use with our clients today.
JTI · Capitec · FT Longitude · dunnhumby · NielsenIQ · Shoprite · Trade Intelligence · Embark Insight
Your file is processed in confidence and used only to produce your results. Uploaded files are deleted within 7 days of delivery. Outputs retained 90 days for support, then deleted. Not used as training data, not shared with third parties.
Honest answers to the questions most people ask before they upload.
A CSV or Excel (.xlsx) file with two essential columns: the NPS score (0 to 10) and the verbatim response explaining that score. Anything else, region, customer type, tenure band, can be included for the subgroup breakdowns in the Pro tier.
There is no template to fill in. Your existing export from any survey platform is fine.
Most analyses complete within one working day of submission. Larger files and the Pro tier with subgroup breakdowns can take slightly longer.
The branded report lands in your inbox when it is ready. You do not need to keep a tab open or check back.
Every analysis carries a confidence verdict. Five quality dimensions across the pre-flight scan and the post-run model, with the weakest link governing the overall band.
If your data cannot support strong recommendations, the report says so. You see exactly which dimension was the constraint and what would lift it for the next wave. No false certainty.
Yes. The standard tiers cover most NPS analyses up to 10,000 responses. Bespoke engagements with larger samples, additional outcome measures beyond NPS, multi-wave tracking, or custom reporting formats are scoped separately.
Email greg@knowsis.net to discuss. We typically come back within one working day.
Yes. Your file is used only to produce your results. Uploaded files are deleted from our systems within 7 days of delivery. Outputs are retained for 90 days for support purposes (so we can re-send them if you lose the email), then deleted.
Not used as training data. Not shared with any third party. Knowsis is POPIA compliant.
Upload your NPS file with verbatim responses. The Catalyst engine returns a strategic driver analysis and a branded report. Where the opportunity sits, where to act first.
Run an analysisEvery analysis carries a confidence verdict. If the data is not strong enough for strong recommendations, the report tells you so.
